Date of Award

Spring 4-28-2015

Degree Type

Thesis

Degree Name

Master of Public Administration (MPA)

Abstract

Healthcare across the United States is feeling the impact of the economic recession. The challenge is to do more, with fewer resources. In response, many healthcare organizations are moving to redesign their processes and practices in an effort to survive. The purpose of this thesis is to document the Lean implementation and its impact in employee satisfaction at California Pacific Medical Center (CPMC). “The lean approach is a production strategy in which all parts of the production system are focused to eliminate waste and defect while continuously increasing the percentage of value-added work.” (Liker, 2004, p. 4) This research will show that by placing employees at the center of the solution, it will increase employee’s satisfaction.

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