Date of Award
Fall 2008
Degree Type
Thesis
Degree Name
Master of Public Administration (MPA)
Abstract
Effective communication is an essential component when licensed nurses or other medical professionals attempt to provide quality health care to patients. Patient-centered communication can be difficult to perfect based on the countless differences in individual beliefs, values, cultures, educational backgrounds, disabilities, and literacy capabilities. In order to achieve positive health outcomes, patients must fully comprehend what is being communicated to them about their care. Today, this growing challenge is reaching the critical stage and thus, requires further investigation and solutions.
This study will utilize survey data collected from hospital administrator/staff and patients from Napa and Solano Counties, to evaluate the need for the development of effective patient centered communication training for licensed nurses (or other medical professionals). Once statistically validated, the primary audience, (local hospitals and the community college) will be able to collaboratively determine the best approach for improving the quality of patient care, safety, and health outcomes.
Recommended Citation
Brock, Barbara, "An Examination into the Need for Effective Patient-Centered Communication Training in Napa and Solano Counties" (2008). EMPA Capstones. 44.
https://digitalcommons.law.ggu.edu/capstones/44