Date of Award
Fall 2008
Degree Type
Thesis
Degree Name
Master of Public Administration (MPA)
Abstract
Healthcare is one of society's top concerns, and public programs and laws have been enacted to provide healthcare access to more members of society. Consequently, it is now important to provide quality healthcare services to everyone who is entitled to it. While a considerable amount of research has been done on patient satisfaction, little research has been done that directly compares patient satisfaction between publicly insured and privately insured patients . This study compared the level of patient satisfaction between publicly insured and privately insured emergency room patients at Methodist Hospital in Sacramento, California. Patient satisfaction was measured by administering a mail-out survey by Avatar International to patients after hospital discharge for the 2007 calendar year. Differences between the two groups were determined by comparing their mean scores on the survey and a regression analysis was used to determine which key areas bestpredicted patient satisfaction. In addition, key informant interviews were conducted to look for triangulation between the primary interview data and the secondary survey data .
Recommended Citation
Tupaz, Kyle V., "MEASURING THE LEVEL OF PATIENT SATISFACTION OF EMERGENCY ROOM PATIENTS AT METHODIST HOSPITAL: IS THERE A DIFFERENCE BETWEEN PUBLICLY INSURED AND PRIVATELY INSURED PATIENTS?" (2008). EMPA Capstones. 382.
https://digitalcommons.law.ggu.edu/capstones/382