Author

Milyn Sanchez

Date of Award

Summer 6-29-2021

Degree Type

Thesis

Degree Name

Master of Public Administration (MPA)

Abstract

On March 11th, 2020, World Health Organization declared the coronavirus (Covid-19) a pandemic. The impact of the coronavirus pandemic has forced the United States economy to shut down and has led to an unprecedented number of Americans unemployed and looking for help. This paper discusses the delivery of welfare programs, Medi-Cal and Food Stamps to its delivery to their recipients and how it is ineffective because of procedures and systems used by the City and County of San Francisco (CCSF). This ineffective system of multiple websites logins and an outdated Microsoft Disk Operating system (MS-DOS) system leads to employee high stress and a delay of benefits to the recipients. The City of County San Francisco’s agency procedural websites and programs are outdated and in need of updating to a secure, one-click user-friendly dashboard displaying all information needed to determine eligibility. The City and County of San Francisco employees and welfare recipients have been surveyed, and their results have been analyzed.

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