"NOBODY WAS ON ME: DOSAGE OF CASE MANAGEMENT SERVICES PRODUCES "EFFECTI" by Keith Choy

Author

Keith Choy

Date of Award

Fall 2003

Degree Type

Thesis

Degree Name

Master of Public Administration (MPA)

Abstract

In 1997, San Francisco initiated a series of community-based services to provide intensive support and supervision of youthful offenders as part of a comprehensive juvenile justice plan. Probation youth were assigned to community case managers. The existing literature describes successful outcomes for juvenile offenders who are engaged in a positive adult relationship. A community case manager's role includes mentoring, brokering social, educational, and vocational services, facilitating family sessions and community supervision. This study looks at the relationship of dosage in achieving effective outcomes; lowered recidivism rates and increased educational participation. Dosage is described as the frequency of case management contacts, and the length of a case management treatment period. Case managers from San Francisco's juvenile justice • agencies will be surveyed on the intensity and frequency of their services. Case study analyses of four San Francisco juvenile justice initiatives are presented to document effective case management practices .

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