Author

Keith Choy

Date of Award

Fall 2003

Degree Type

Thesis

Degree Name

Master of Public Administration (MPA)

Abstract

In 1997, San Francisco initiated a series of community-based services to provide intensive support and supervision of youthful offenders as part of a comprehensive juvenile justice plan. Probation youth were assigned to community case managers. The existing literature describes successful outcomes for juvenile offenders who are engaged in a positive adult relationship. A community case manager's role includes mentoring, brokering social, educational, and vocational services, facilitating family sessions and community supervision. This study looks at the relationship of dosage in achieving effective outcomes; lowered recidivism rates and increased educational participation. Dosage is described as the frequency of case management contacts, and the length of a case management treatment period. Case managers from San Francisco's juvenile justice • agencies will be surveyed on the intensity and frequency of their services. Case study analyses of four San Francisco juvenile justice initiatives are presented to document effective case management practices .

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