Date of Award
Summer 6-29-2021
Degree Type
Thesis
Degree Name
Master of Public Administration (MPA)
Abstract
The San Francisco Long Term Care Ombudsman Program (SFLTCOP), also known as the Felton Institute, receives, responds to and investigates complaints made by residents, family members and anybody else concerned about the well-being of a resident. Long Term Care Program could trace back as far as the post-World War II, and since 1970s to late 80s, research on the long term care program had been very limited and few actually drew attention of the society until nursing home scandals and the spark of awareness of the long term care ombudsman program (LTCOP) had drawn governmental studies in the 1990s. This research addresses the origin of the issues raised and examine the function and validity of the SFLTCOP, as well as to look into the Elderly Care section and asks questions about the impact of the work done from recent attack on Asian Elderly and any future plan to ensure the confidence of the program among local communities. Study will be conducted through literature research, surveys, utilizing online tools, and carrying out interviews with the local Ombudsman office and care centers to gain historical insight, and the importance of its existence in order to provide a more efficient and effective service to the local community.
Recommended Citation
Cheung, Cryscal, "The Essence in Raising Awareness of the San Francisco Ombudsman Long-Term Care for Elders" (2021). EMPA Capstones. 86.
https://digitalcommons.law.ggu.edu/capstones/86