Date of Award
Spring 2005
Degree Type
Thesis
Degree Name
Master of Public Administration (MPA)
Abstract
The research examines the importance of effective leadership skills influencing a positive impact on public employees in order to enhance job satisfaction in the workplace in a positive manner to produce a more efficient and productive workforce. Specifically to this study, an examination of understanding job duties and expectations, and the organization's mission, are analyzed as to their influence on job satisfaction with Department A employees of the City and County of San Francisco. The problem in Department A is that employees in the past lacked an understanding of their specific job duties and the organization's mission, which was one of the causes for low morale and less productivity. The study is important because job satisfaction has been equated to produce motivation in workers.
The design includes researching previous studies, Department A's data on absenteeism and turnover, and conducting a random sampling of Department A staff to conduct a cross-sectional study. The findings are to be measured in a Likert scaling method to examine each variable as to their relationship with job satisfaction. The study purports to support or not that effective leadership through organizational communication in clearly defining job specificity and expectations, and the office's mission, lead to enhanced levels of job satisfaction.
Recommended Citation
Sanchez, Carlos B., "Communication and Job Satisfaction in the Public Sector" (2005). EMPA Capstones. 318.
https://digitalcommons.law.ggu.edu/capstones/318