Date of Award

Summer 6-27-2022

Degree Type

Thesis

Degree Name

Master of Public Administration (MPA)

Abstract

This research paper focuses on the effectiveness of the Veterans Affairs (VA) Care in the Community (CITC) program. This program is derived from the Mission Act of 2018, which allows Veterans to seek outside care through community providers if the VA cannot provide a primary or specialty care appointment within the established guidelines or if the Veteran lives farther than 40 miles from a VA facility. Recent studies surrounding this topic guided the literature review to discover the known issues and successes within the VA’s community care history. The research was conducted using a mixed-method approach in which qualitative and quantitative data was collected and analyzed to accept the hypothesis. Based on the findings of this study, the results validated the theory of change and assumptions. The data also displayed the high potential to negatively impact a large percentage of the 2 million CITC users the VA already has approved to use this program.

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