Date of Award

2006

Degree Type

Thesis

Degree Name

Master of Public Administration (MPA)

Abstract

Department of Defense (DoD) studies have determined that the Defense Travel System (DTS) has significantly saved time in the processing of travel authorizations. However, at the Fleet Numerical Meteorology and Oceanography Center, DTS is perceived to be 'significantly' more time costly when compared to the standard paperwork method.

This study investigated the time expenditure differences between the standard DoD paperwork method and DTS. Samples were collected from travel authorizations using both methods. At each step of the authorization process, time expenditures will be recorded on a log sheet. Sample group mean total time expenditures were compared to determine if the perception is actual or false. A difference of 10% was considered to support the perception. Sample group demographic data also was be collected and analyzed to ensure no bias exist between the two sample groups. Internet performance was monitored to ensure acceptable comparison. This information was analyzed in conjunction with responses from key informants.

The results indicated that DTS takes significantly more time to accomplish a travel authorization than a paper authorization. This means that employees are using more of their time to prepare a travel authorization under the current 'DTS Only' policy.

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