Date of Award

Summer 7-2-2024

Degree Type

Thesis

Degree Name

Master of Public Administration (MPA)

Abstract

E-waste management is a critical issue facing our society today. Fifty-three million metric tons of e-waste was produced in America alone in 2019; 17.4% of this e-waste was properly disposed of world-wide. By the year 2030, 81.6 million tons of e-waste will be produced globally (World Economic Forum, 2024). Recology San Bruno Transfer Station is the only processing center within the City of San Bruno, CA open to the public for e-waste disposal with limited operating hours. This mixed-methods research (MMR) study investigates factors influencing consumers’ intention to properly dispose of consumer-grade electronics. Specific hypotheses linked factors such as convenience, awareness, and regulations as plausible contributors (Ajzen, 1991). Quantitative data were collected from 117 San Bruno, CA residents and five Subject Matter Experts (SMEs) (n=117 quantitative; n=5 qualitative). The analyzed quantitative data tested through scalar analysis concerning convenient and transparent e-waste disposal and more public support to mitigate e-waste management through regulation revealed that 47.9% of San Bruno, CA residents are not satisfied with current e-waste management practices. Quantitative data revealed that 54.7% of residents view current e-waste management practices as inconvenient. Another 41% do not feel knowledgeable about proper e-waste disposal practices. An additional 50.4% feel that manufacturing companies are not transparent about the end-of-life disposal of their electronic products. These results could inform decision-makers on prioritizing funding to create more public awareness and the required reverse logistics infrastructure with clear communication to customers for the safe disposal of e-waste.

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