Date of Award
Spring 4-28-2015
Degree Type
Thesis
Degree Name
Master of Public Administration (MPA)
Abstract
Healthcare across the United States is feeling the impact of the economic recession. The challenge is to do more, with fewer resources. In response, many healthcare organizations are moving to redesign their processes and practices in an effort to survive. The purpose of this thesis is to document the Lean implementation and its impact in employee satisfaction at California Pacific Medical Center (CPMC). “The lean approach is a production strategy in which all parts of the production system are focused to eliminate waste and defect while continuously increasing the percentage of value-added work.” (Liker, 2004, p. 4) This research will show that by placing employees at the center of the solution, it will increase employee’s satisfaction.
Recommended Citation
Castellanos, Jeannette, "INCREASING EMPLOYEE SATISFACTION WITH THE BASIC PRINCIPLES OF LEAN MANUFACTURE A Research Conducted in California Pacific Medical Center, Radiology Department" (2015). EMPA Capstones. 77.
https://digitalcommons.law.ggu.edu/capstones/77