Cal State Document
The purpose of this document is to identify the primary policy and management issues that California will need to address in designing and deploying a state portal or website that is focused on customer needs, secure from unauthorized access, accessible and usable by California's diverse citizenry and business communities, and flexible to accommodate changes in political or administrative environment, changing customer expectations, and new technologies.
California Research Bureau, "Policy and Management Issues Framework: Statewide Portal Project" (2006). California Agencies. Paper 301.